Current Network Status

15 May 2008

Standard E-Mail	Online
Shared Hosting	Online
Dedicated Hosting	Online
Domain Names	Online
Connectivity Services	Online
E-Mail Protection	Online - see notes below on recent issues 25/Apr/08 11:15 Some customers with our e-mail protection service may experience delay in receiving e-mail due to an outage with one of our bandwidth providers. The issue causing the e-mail delivery delay has been identified and engineers are working on resolving the problem. A temporary resolution has been put in place to allow mail to be delivered successfully to our customers. However, this may result in a temporary increase in levels of SPAM being received. 28/Apr/08 10:00 At this point some customers have a fully restored service. Other customers may experience higher levels of SPAM than usual. We are in the process of completing a migration to alternative mail filtering servers. If you have Oscura mail accounts but do not use Oscura DNS services then you will need to update your domains for correct mail delivery and ensure there is at least one record to a direct Oscura mail exchange - please contact us for further assistance. 29/Apr/08 08:30 We are completing the migration to the new service this morning. Full service for all customers is expected to be resumed by 11:00. During the migration period there may have been delay in the receipt of some e-mail and an increased level of SPAM received. 29/Apr/08 11:00 All customers have been migrated to the new platform and we have successfully tested the service. SPAM should now be filtered correctly and all appropriate e-mail should be received in a timely manner. Please contact us if you have any questions regarding your e-mail protection service.

Future Network Maintenance

There are 0 future Network Status bulletins.

Previous Network Status Bulletins

There are 16 previous Network Status bulletins:

25 April 2008
Some customers with our e-mail protection service experienced delay in receiving e-mail due to an outage with one of our bandwidth providers. In addition there was a temporary increase in levels of SPAM being received. The e-mail protection service was migrated to a new platform on 29 April 2008 resulting in an improved service for our customers.

21 December 2007
Oscura performed an emergency upgrade to our mail service from 10:30am on 21 December 2007. Full service was resumed at approximately midday. Further reconfiguration work on 22 December 2007 resulted in a delay in the receipt of e-mail. During this period no e-mail was lost and full service was restored during the evening of 22 December 2007.

19 December 2007
We experienced problems with our mail service between approximately 16:00 and 17:45 on 18 December due to a hardware fault. Full service was restored at 17:45. An upgrade on 19 December during the morning resulted in a further loss of service of approximately 1 hour.

28 August 2007
Problems with our name servers between 08:00 and 11:00 would have caused a temporary loss of service to some clients. During this period some clients would have been unable to retrieve e-mail or reach their Oscura hosted website. Full service was restored at approx 11:00.

3 January 2007
Oscura completed the installation of a new hosting facility based at Reading to extend our hosting capabilities and offer further resilience to the Oscura network.

23 November 2006
Email Protection Service suffered degraded performance. Oscura clients may have experienced short delays in receiving incoming mail from external recipients.

17 February 2006
Customers may have experienced problems connecting to our mail service to download e-mail during 17 February 2006. All other services remained active during this period.

16 February 2006
Some customers may have experienced problems accessing Oscura services between 16:15 and 16:50 on 16 February 2006. This was caused by a routing problem at Telehouse, London. Although outside our network, this fault prevented some traffic from correctly reaching our servers.

04 November 2004
A temporary problem occurred with our e-mail services between approximately 09:00 and 09:30 on 4 November 2004. This would have led to difficulties in our customers picking up e-mail from Oscura servers.

01 November 2004
New server equipment was installed to further extend our web site hosting solutions on shared servers. This installation work provides more resources for our web hosting customers. This work did not impact the supply of any existing services.

08 July 2004
Intermittent downtime occurred during a thirty minute period between 14:20 and 14:50 during the afternoon of 8 July 2004. The fault was due to a core outage at our bandwidth provider. Oscura users would have experienced difficulty connecting to our services during this time to view web sites or collect e-mail.

30 January 2004
Full service was restored across all our services at 15:30. Extended downtime occurred during the night of 29 January 2004 and periods of the morning of 30 January 2004 following a firewall breakdown during upgrade works. Oscura users would have experienced difficulty connecting to our services during this time to view web sites or collect e-mail.

21 January 2004
During the afternoon of 21 January 2004 we installed additional servers in our hosting centre. This upgrade installation had no impact on existing services.

06 November 2003
During the morning of Thursday 06 November we installed additional servers in our hosting centre (including additional support for shared hosting solutions). This installation had no impact on existing services.

26 February 2003
Oscura carried out essential upgrade work on our hosting facility during the evening of 26 February 2003. This maintenance involved the physical movement of our primary servers. As anticipated, scheduled downtime occured between approximately 18:00 and 21:30. This upgrade work resulted in going live with a new bandwidth provider giving Oscura increased bandwidth to enable us to provide superior connectivity to our web, e-mail and domain name servers.

06 December 2002
Services were fully restored at 16:00 today after downtime across our services from 11:35 in the morning. The outage caused loss of service on our primary web servers, mail servers and domain name servers. The problem was caused by our bandwidth provider who had a fault on their routing interface into our facilities. All services are running correctly as of 16:00.