Vacancies - Technical Support Engineer

We currently have a vacancy for a Technical Support Engineer to work in our Reading office. If you would like to apply, please email us your CV using the link to the right.

Main Duties and Responsibilities:

• First point of contact for customer technical support calls and e-mail requests
• On-site technical support
• Talking Oscura customers through problem solution (by telephone and in person)
• Installation and configuration of computer systems
• Troubleshooting system and network problems
• Hardware and software application support
• Website maintenance
• Additional out of hours telephone support (hourly rate)

Required Skills and Experience:

• Excellent communication skills
• Previous experience in an IT job
• Microsoft Windows operating systems
• Excellent Microsoft Office (including Access)
• Web browsers
• E-Mail Clients
• Web page development (HTML)
• Basic networking skills

The following skills would be an advantage:

• Microsoft Exchange and Small Business Server
• Linux operating systems
• Firewalls and network security and VPNs
• Web programming development (ASP/PHP)
• Knowledge of Web Servers (IIS/Apache)
• Database Servers (Microsoft SQL/MySQL)
• Windows Application Development (VB/.NET)